Please give us 10-15 business days to process your return.
Return & Refund Policy
We're hoping you love our devices as much as we do, but in the event that you don’t love or have problems, we have 30-Day Returns and 12 12-Month Warranty! Don’t worry about it. Just follow the following steps.
RETURNS & EXCHANGES
1. Be sure to contact our customer service team at [email protected], detailing issues or feedback you have with our product.
2. Be Sure:
- All items must be returned in their original selling condition.
- All items must be returned with their original boxes.
- All items must be returned in one package.
3. We will email you back within 2 business days with the next steps of either sending you another one or issuing you a refund.
Notes:
* For non-quality-related warranty claims, the buyer is responsible for shipping costs.
* For quality-related warranty claims, Timekettle will cover the shipping costs. (Only after troubleshooting with us can we confirm whether it is a quality issue. And video(s) are required during the troubleshooting process.) Please contact our customer service team via Email at [email protected] for details.
* Once the 30-day Returns period has expired, returns for non-quality-related issues will not be accepted.
* For purchases not made directly through Timekettle‘s online stores, please contact retailers for refunds.
* If the consumer initiates the cancellation of the order before the shipment time, the order can be canceled.
* Our warehouse addresses are as follows. If a consumer needs to return a product, they must contact us via email at [email protected] for authorization before returning the item. Please DO NOT return the product without prior approval. Refunds will NOT be processed for unauthorized returns.
- Warehouse in the US: 2070 W 11th St, Upland, CA, United States
- Warehouse in the UK: unit 3 tamebridge industrial estate, aldridge road, perry barr, Birmingham West Midlands b42 2tx United Kingdom
- Warehouse in Germany: Am Mantel 4, Bruchsal Baden-Württemberg, Germany
- Warehouse in China: Room 612, Building 4th, Minqi Science Park, Pingshan 1st Rd, Nanshan district, Shenzhen, Guangdong province, China
30 Day Returns
In the event that you don’t love or have problems, don't worry, we have 30 Day Returns policy.
12 Month Warranty
In the event that you have problems, don't worry, we have 12 Month Warranty.
Global Customer Service
We're providing global customer service with phone call and email to help you in anywhere and anytime.
